FAQs
Have a question about our EleKtro e-scooters? Check out frequently asked questions about our e-scooters. For more information, contact support@elektro.au.
ELEKTRO ELECTRIC SCOOTER
How can I contact customer service?
Kindly get in touch with us by submitting a ticket online or sending an email to support@elektro.au.
What is the range of EleKtro e-scooters?
The EleKtro City can travel up to 40 km.
The EleKtro Ultra 8 and 8 Pro can travel up to 55 km.
The EleKtro Ultra 10 Pro can travel up to 90 km.
Please note that the actual range depends on rider weight, road condition, speed, temperature, battery health, and other factors.
What is the speed of EleKtro e-scooters?
All EleKtro electric scooters have a default speed of 25 kph in compliance with Australian e-scooter laws.
When riding on private property, you can reach the following top speeds:
- EleKtro City: up to 30 kph
- EleKtro Ultra 8: up to 50 kph
- EleKtro Ultra 8 Pro: up to 55 kph
- EleKtro Ultra 10 Pro: up to 70 kph
Please note that the actual top speed depends on rider weight, road condition, tyre pressure, and other factors.
EleKtro highly recommends that riders wear helmets and other safety gear to protect themselves when travelling at high speeds.
What colours are available for EleKtro e-scooters?
So far, all EleKtro e-scooters have a black exterior with white accents and the EleKtro logo.
What are the tyre specifications of EleKtro e-scooters?
Each EleKtro e-scooter comes in different tyre sizes and materials.
The EleKtro City features 10” front and rear pneumatic tyres.
The EleKtro Ultra 8 and Ultra 8 Pro use an 8.5” front pneumatic tyre and an 8.5” rear solid, puncture-proof tyre.
The EleKtro Ultra 10 Pro uses 10” x 3” all-terrain, tubed, pneumatic tyres.
All pneumatic tyres feature a normal tyre pressure between 45 to 50 psi. We recommend maintaining this tyre pressure to keep your tyres in good condition and for more efficient and comfortable handling.
Please book a service online for tyre repairs or replacements, and our team will get back to you.
What suspension do EleKtro e-scooters use?
The EleKtro Ultra series uses a dual swingarm suspension system. Each side of the swingarms has a shock absorber to make your rides smoother and more comfortable.
The EleKtro City doesn’t use a suspension system but includes pneumatic tyres to cushion your rides.
Are EleKtro’s batteries removable?
No. EleKtro’s batteries are not removable. Kindly contact our team if you need assistance with your EleKtro battery.
How long is the EleKtro Ultra 8 and Ultra 8 Pro’s adjustable stem when extended?
The EleKtro Ultra 8 and Ultra 8 Pro’s stem measures 960 mm. When extended, it measures 1,200 mm.
What comes in the box when I receive the e-scooter?
Besides your EleKtro e-scooter, you’ll also receive the charger and a user manual.
SHIPPING
Where does EleKtro ship?
We ship across Australia!
When can I receive my EleKtro e-scooter?
After shipment, expect your order to arrive in a few days to weeks, depending on your location:
- WA Metro: within 1-2 business days
- WA Country: within 2-4 business days
- Interstate deliveries: 7-14 days
Check our shipping policy for more information.
How much is the shipping rate?
The shipping rate varies on your order and location. You will see your shipping rate upon checkout. We use Australia Post and local couriers for shipping.
See our shipping policy for more information.
REPAIRS
How do I book an e-scooter service or repair?
Kindly book a service or repair on our website. Please note that this feature is only for appointment time booking. Repairs may not be done on the same day, depending on the service needed.
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ELECTRIC SCOOTER RIDING
What are the requirements for riding an electric scooter?
If you live in South Australia and the Northern Territory, you must be 18 years of age to ride. Meanwhile, other states allow 16-year-olds to ride in public.
Riders should also weigh less than the maximum load of your e-scooter. The EleKtro City has a max load of 100 kg, while the EleKtro Ultra series can carry up to 120 kg.
Riders are also required to wear a helmet while riding. Always check your state’s e-scooter laws for your safety and compliance.
How do I ride an EleKtro electric scooter?
Start by standing with one foot on the deck and one foot on the ground. Kick your foot on the ground to put the e-scooter in motion.
Once it’s gliding, place both feet on the deck and gently engage the throttle. Ensure you are stable and comfortable before riding off at a higher speed.
We highly recommend wearing a helmet and other safety gear like elbow pads, wrist guards, and knee pads for your safety.