Warranty & Service

Our Commitment

At Elektro, we stand behind the quality and reliability of every product we offer. Our Warranty & Service policy is designed to give you peace of mind — ensuring prompt resolution when issues arise.

If you have a concern with your product, please reach out to our dedicated Tech Team. We’ll assess your case and respond swiftly to find the best solution.

If you purchased via an authorized partner or local dealer, kindly contact them first — they may be able to help you directly and expedite your claim.

At Elektro, we honour both the Australian Consumer Law and our own high standards. We guarantee our products are free from defects in materials and workmanship during the specified warranty period. This Warranty & Service policy works in addition to, not instead of, any consumer rights you may have under applicable law.

Warranty Overview

What’s Covered

We cover defects in materials and workmanship arising under normal use. Coverage applies to the original purchaser and is contingent upon presentation of proof of purchase (receipt or order confirmation).

What’s Not Covered

The warranty does not apply to damage or failures resulting from:

  • Misuse, abuse, accidents, collisions, or undue stress

  • Exposure to water, flooding, fire, natural disasters, or corrosive environments

  • Foreign objects or debris causing internal damage

  • Improper installation, adjustments, or repairs by unauthorized parties

  • Unauthorized modifications, alterations, or additions

  • Wear-and-tear parts (tires, brake pads, bearings, fluids, etc.)

  • Lack of regular maintenance as recommended in the user manual

  • Shipping damage (ensure you insure the package if returning items)

  • Products given as prizes, promotional giveaways, or used in commercial/hire fleets (unless expressly covered)

We also reserve the right to void the warranty entirely for products affected by unauthorized modifications, especially in safety-critical systems like battery, motor, controller, braking, or structural components.

Warranty Periods

Below are our standard warranty durations (subject to change — always verify at time of purchase):

Product TypeWarranty Period
Frame of any EleKtro electric scooter2 years
Batteries, Chargers & Electronics1 year
Accessories and Parts1 year

Warranty begins from the original date of delivery (or collection) of the unit.

How To Make a Claim

  1. Fill out the Warranty Claim Form
    Provide your order number, purchase receipt, description of issue, and clear photos/videos of the fault.

  2. Submit to Elektro or Retailer
    If you bought from an authorized dealer, you may submit through them. Otherwise, send directly to us.

  3. Evaluation & Decision
    Our team will assess whether the defect is covered. We may request additional photos, diagnostics, or return of the unit.

  4. Repair / Replace / Return

    • If accepted, we will repair, replace, or refurbish the affected part

    • If necessary, you may need to ship the unit — unless within a free-return period

    • We’ll notify you when the repair is complete and arrange return

Elektro or your retailer will inform you when the e-scooter may be claimed. The customer bears all costs associated with claiming the warranty, including the cost of the retailer sending the e-scooter to Elektro.

Terms & Conditions / Voided Warranty

  • Warranty is valid only for the original purchaser and is non-transferable.

  • Claims must be made within the applicable warranty period, counted from the date of delivery.

  • Warranty is immediately voided by:

    • Unauthorized repairs or part replacements

    • Modification, tuning, or installation of non-Elektro parts

    • Commercial or rental use outside the allowed scope

    • Neglect, abuse, or misuse

  • We reserve the right to refuse warranty service for non-compliant claims.

  • Our liability is limited to repair, replacement, or refund of the product; in no event shall we be liable for indirect or consequential damages.

  • These terms are consistent with the Australian Consumer Law, and nothing in this policy is intended to limit your lawful rights.

Thank you for choosing Elektro. We’re here to support you every step of the way.